In case you are unaware, Chris Priestly has provided an update on fixing the face import issue. In short, the team has a fix in an upcoming patch, but the patch is in certification testing.
This process, as Chris explains as well, makes sure that there are no known errors in the patch. This process is performed by Bioware, EA, Sony and Microsoft, so we will have to wait for this to occur, but I can tell you it is an important process of shipping a product or patch. I know someone will be thinking "BUT WHY DIDN'T THEY DO THAT BEFORE SHIPPING THE GAME?".
In addition, no release date for this patch is available as now, but this process can take time.